Refund &Cancellation Policy

📄 Refund & Cancellation Policy – EraOne App

🔹 1. Cancellation Policy:

Our services, such as mobile recharge, bill payment, and other utility-related services, are processed immediately upon the user's request.
Once a service is initiated, it cannot be canceled.

However, service cancellation may be considered under the following conditions:

• If the payment was successful, but the recharge/bill payment was not completed within 24 hours
  
  

• If the customer has accidentally made a duplicate payment
  
  

• If the service failed due to a system or technical error
  
  

🔹 2. Refund Policy:

We maintain a transparent and secure refund process. A refund will be issued under the following circumstances:

• ✅ Payment was successful but the service failed
  
  

• ✅ Duplicate payment was made
  
  

• ✅ Amount was debited but the service was not processed
  
  

Refund Procedure:

• The customer must raise a refund request via email or through the app
  
  

• We will review the request within 48 hours
  
  

• If found valid, the refund will be processed within 5–7 working days to the customer's bank account or UPI
  
  

🔹 3. Contact for Refund:

If you have any issues related to refunds, feel free to contact us:

📧 Email: support@eraone.in
📞 Phone: +91 93020 06685
🕒 Hours: 10:00 AM to 6:00 PM (Monday to Saturday)

🔹 4. Other Terms & Conditions:

• Refunds are only applicable where the service completely failed
  
  

• No refund will be issued in case the user entered incorrect